Why Does My Washing Machine in Walnut Creek, CA Smell Moldy?

 
 
 
 
  EXCELLENT  
  
 Based on 163 reviews 
 
 
  
 
 
 
 
 
 
 
 
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Caz 
 
 
 
  
These guys are great! We have a very old Maytag dryer that is still running. There were a couple of minor problems with it and they fixed it quickly. It wasn't cheap, but reasonable for prices these days. They arranged the proposal, I think it was $85 which goes toward the repair if you choose them. They came out saw the issue and ordered the parts then came as soon as the parts came in, about 3-4 days later and quickly repaired. the repair tech called before arriving and was very sweet and polite.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Dor Bar 
 
 
 
  
I recently had my oven repaired, and I couldn’t be happier with the service. From the moment I scheduled the appointment, the process was smooth and professional. Alex the  technician arrived on time, quickly diagnosed the issue, and clearly explained what needed to be fixed before starting any work.

The repair itself was completed efficiently, and the technician made sure everything was working perfectly before leaving. They also took the time to share a few maintenance tips to help prevent future problems, which I really appreciated. The pricing was fair, transparent, and exactly as quoted no surprises.

My Wolf oven now heats evenly and works like new again. I highly recommend this appliance repair service to anyone needing fast, reliable, and professional oven repair.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Elad Assayag 
 
 
 
  
I had an excellent experience with Alex the technician who repaired my Sub-Zero refrigerator. The fridge had stopped cooling properly, and I was worried about losing all the food inside, but the service team responded quickly and scheduled an appointment right away.

The technician arrived on time, was very professional, and clearly knew Sub-Zero systems inside and out. They quickly identified the problem, explained the repair process in simple terms, and completed the work efficiently. After the repair, they carefully tested everything to make sure the refrigerator was cooling perfectly before leaving.

What impressed me most was the attention to detail, honest pricing, and the care taken to keep the work area clean. My refrigerator is now running like new, and I feel confident calling them again for any future appliance repairs. I highly recommend their service to anyone needing reliable Sub-Zero refrigerator repair.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Emil Borgir 
 
 
 
  
My almost new Miele washer dies, family is slightly panicking, and I call the top referral on chatGBT, Zuta Appliance Repair, in Berkeley.

They were quickly up to speed on the call, the woman was knowledgeable, got me scheduled easily, and answered all my questions without needing to be prompted, including pricing.

Mark shows up on time, texted when he was a few minutes out, and from the very beginning I liked him, intelligent, friendly, and gave me great advice.  He was clearly interested in saving me from unnecessary expenditure, and was very open to giving advice as to how I could trouble shoot it, offering to come back if necessary.

Miele is a difficult company to deal with, and Mark was detailed in his instructions all of which made sense and were easy to follow.  And here’s where Mark and the Zuta really showed themselves.  I still needed help after trying to make the initial fixes, so, I'm calling for more help, more tech support, cause my family now needs laundry done,  and instead of getting tired of me, they're answering texts and offering more help.

I call the shop,...again, she remembers me by name, and the job, she's super friendly, tells me that Mark is going to be in touch, there are several back and forths, every time we talk she remembers me, and has all the details in mind. She clearly cares, follows through with  everything she says, always when she said she would.  Mark calls me, and walks me through the next phase of fixes.

Mark's on long days, calling me on a Saturday, not trying to get off the phone, very positive, clearly cares, and his advise is solid and very clear.  I can’t over emphasize how grateful I am to have him and the shop being so supportive, with my family looking at me,...big question marks in their eyes.

This goes on for more than a week, Mark continues to call me when I’m needing advice and he’s even getting on the phone with Miele (1hr hold times average) and getting info for the fix that I’m trying to do, they're not charging me for all this, I’m stunned, I haven’t had this kind of interaction with a business since…. there were Pterodactyls flying the skies.

So today, after work Mark calls me again, and this time I find the problem, texting him pics, and he’s looking at them and giving me a whole new slew of advice.  Again, at no charge, by this point in the process I spent $85 total, for the initial service call.

Zuta appliance is the best service experience I’ve had in years, I feel like paying them for the time they didn’t charge me, just on principle and good manners.  I will never look for another appliance repair again, can’t overstate how much I recommend this shop.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 tony collins 
 
 
 
  
Our dryer had been out of commission since before the holidays. I thought I would get around to trying to fiz it myself but it became clearer it wasn’t gonna happen. In the middle of disassembling and reassembling the whole house, it occurred to me that the ability to do laundry without having to dry everything on the line outside would probably be really helpful! I called Zuta, and they happened to have a same day opening due to a cancelation. Bo showed up, tested the unit to make sure it even needed to be fixed, and then went to work! With all the work we’re doing here, the working conditions were far from ideal, but Bo got it done with limited space to work with. I kid you not, the man is a master of his craft! All while being so incredibly friendly and professional. He gave me a lot of really helpful advice to take into account going forward, and left me with a machine running as good as new. If Zuta’s techs are all even half as awesome as Bo, I’ll happily call them the next time something comes up!
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Kevin Jones 
 
 
 
  
I dealt with Bo and he was amazing. Our dryer had been broken for weeks so he prioritized fixing it, going as far as to make an arrangement with another repairman to get the part we needed, You rule Bo!
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Grace Lee 
 
 
 
  
We had a dishwasher stop working all of a sudden and had called Zuta to see if they could fix it. The scheduling was very easy and we had Mark as a technician assigned to us. He was very communicative on when he was arriving, he explained everything super thoroughly and came back after parts were ordered with instructions on how to maintain the dishwasher so it wouldn’t break again for the same reason. All in all super friendly and prompt and will definitely call these guys again for any issues!
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Jeff Elder 
 
 
 
  
These folks are great. You can talk or text with real human beings right here in the East Bay who provide real service and expertise. I'm glad to know they are there, and will turn to them for appliance-repair needs of any kind.